Terms and Conditions
Our Service Rules
Welcome to Express Auto Pros. By booking our mobile auto repair or roadside assistance services, you agree to these rules. We provide on-site vehicle repairs and emergency help at your location. While we strive to fix every issue, we cannot guarantee a successful repair in every situation due to the mobile nature of our work. If we cannot complete a job due to missing tools, specific parts, or safety concerns, we may recommend towing your vehicle to a full-service shop at your own expense through a third-party towing provider.
Payments and Customer Obligations
All services are billed in USD. We provide estimates before starting work, and final payment is due upon receipt of the invoice. If you need to cancel, please notify us at least 24 hours in advance to avoid a cancellation fee. As the customer, you are responsible for providing a safe, flat work area for our mechanics, accurate vehicle information, and full access to the car. Your safety is our priority; please stay clear of the vehicle during roadside repairs. We also take photos of our work and vehicle data for our records and quality assurance.
Parts, Warranties, and Our Liability
We stand by our work with limited warranties on specific parts and labor, but we are not liable for pre-existing damage or issues arising from parts you provide yourself. Returns are subject to supplier policies. Express Auto Pros is not responsible for indirect damages or delays caused by traffic/weather. By using our services, you agree that any legal disputes will be governed by the laws of the United States in the state where the service was performed. We reserve the right to refuse service if the work environment is deemed unsafe or if these terms are not met.